Services

What is the cost of software service?

Whether your company requires a lot of help or a little depends on the complexity of the software, the complexity of your business, how much you choose to customize or deviate from the standard package, how quickly you expect to implement the entire system and numerous other factors as well. The experience and skill of your own staff and what portion of the total task they will assume is obviously one of the most important factors.

Most businesses implementing a comprehensive, integrated system should expect to invest two to three times as much for services as on the software license fees for the initial implementation. And of course ongoing services will be needed over time as your needs change and software upgrades become available that will benefit you.

What is the value of high quality service?

In a word, it is invaluable!

Your initial implementation will be successful to the extent you choose the right software, have realistic expectations, plan thoroughly and manage the project carefully. Partnering with a professional support organization who has the experience and character to guide you responsibly will probably make the difference between success and failure, satisfaction and disappointment.

One thing is certain, after the implementation when you need help you will want to know that expert help is available in a timely manner, whether your issue is easily resolved or more difficult.

How can I evaluate software companies?

We can suggest a few ways:

They should listen more than they talk.
They should help you define your problems and prioritize them.
They should helpl you set realistic goals.
They will not promise the moon.
They will describe how they will work with you to control and minimize your costs, rather than mislead you by quoting a low "fixed price" that in reality is just a block of hours.
Evaluate their experience.
Check their references.
Be certain you will be comfortable working closely with them for a long time.

What are Carolina Cipher's credentials?

Carolina Cipher is a leading supplier of software and related services for small to midsize businesses, with the largest SAP Business One certified staff in North Carolina.

Since our founding in 1977, we have assisted hundreds of firms implement everything from basic accounting to full-blown Enterprise Resource Planning (ERP) systems. We specialize in helping manufacturing, distribution and service companies grow by improving their business processes, efficiency and management direction.

Please see the following pages in this section of our website for more information about how we handle service issues to assure success and establish long-term relationships that have satisfied our many customers.

If you would like a free consultation, contact Carolina Cipher now!

You know you have problems with some of your business processes, but are not sure how to solve them and could benefit from a conversation with an outside professional. Allen Rembert has advised hundreds of companies in the past, has managed his own company for over thirty years and has helped many other companies to improve their business processes and procedures.

Fixing your problems may require new software, or just making better use of the software you already have. Maybe you need to consider hiring an IT manager, or training an employee you already have to enhance his or her skills. Or the answer may lie somewhere else entirely.

The one thing we can promise is a friendly, pressure free initial conversation that we believe will be helpful to you. Why not take advantage of this opportunity by contacting us now?.

Just go to our "Connect with us" page and do one of the following:

Ask us to call you for a phone conversation
Ask us to schedule a free professional needs analysis
Ask us to send you our useful and informative monthly e-newsletter

Common Service Issues

Are you frustrated by poor software service?

Worried about a homegrown system dependent on one employee
Plagued with obsolete software no longer supported
Vulnerable because your small software developer is in trouble
Vexed that your software reseller is unprofessional
Bothered that you have no confidence in your software support company
Afflicted by incompetence
Annoyed by misunderstanding and lack of communication